Frequently Asked Questions

Everything you need to know about your M.S Skincare journey.

When will my order ship?

All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Are M.S Skincare products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and prepared without any animal testing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How do I know which product is right for my skin type?

Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our experts for a personalized recommendation.